At Ezer Fashions, we strive to provide you with a seamless and hassle-free shopping experience. To ensure transparency and fairness, we have outlined our Refund and Return Policy below. Please read it carefully before making a purchase.

We do not offer refunds or returns unless there is a video proof of a damaged product. This policy is in place to ensure that any claims are valid and to protect both our customers and our business. If you receive a damaged product, you must provide a clear video showing the damage within 48 hours of delivery. The video should include the product, packaging, and any visible defects. Please note that we do not accept returns or refunds for change of mind, incorrect size, or color selection after the order has been confirmed.

To avoid any misunderstandings, we confirm every order through a phone call after it is placed on our website. This step ensures that the details (e.g., size, color, design) are accurate and that you are fully satisfied with your purchase before we proceed. Once an order is confirmed, we cannot make changes to the size, color, or design. Please double-check your order details during the confirmation call.

If you believe your product is damaged, follow these steps: First, record a clear video of the damaged product, including the packaging and any visible defects. Next, send the video to +91 62357 71641 within 48 hours of delivery, along with your order number and a brief description of the issue. Our team will review the video and respond within 24 hours. If the claim is valid, we will provide instructions for returning the product and processing your refund or replacement.

For approved claims, we will issue a refund to your original payment method or offer a replacement, depending on your preference. Refunds may take 5-7 business days to reflect in your account. Please note that customers are responsible for return shipping costs unless the damage is due to an error on our part (e.g., incorrect product shipped).

We cannot accept returns for products that have been worn, washed, or altered in any way. Additionally, certain items marked as “Final Sale” are not eligible for returns or refunds under any circumstances.

If you have any questions about our Refund and Return Policy, please contact our customer support team.

Thank you for choosing Ezer Fashions. We are committed to providing you with high-quality products and a transparent shopping experience.